Privacy Policy

Last Updated: May 11, 2026

LifeKey Health ("we," "us," or "our"), located in Timonium, Maryland, respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and safeguard information when you visit our website, use our services, or communicate with us.

By using our website or services, you agree to the practices described in this Privacy Policy. If you do not agree, please do not use our services.

We collect information in the following ways:

When you fill out a form, contact us, or use our services, you may provide:

• Full name
• Email address
• Mobile phone number
• Mailing address
• Date of birth
• Health-related information you voluntarily share with us
• Payment information (processed by our secure payment processors)
• Any other information you choose to provide

When you visit our website, we automatically collect:

• IP address
• Browser type and version
• Device type and operating system
• Pages visited and time spent on our site
• Referring website
• Date and time of visit

We collect this information through cookies, web beacons, and similar technologies.

We may receive information about you from third parties, such as healthcare providers (with your authorization), service partners, marketing partners (with your consent), and public databases.

We use the information we collect to:

• Provide, operate, and maintain our services
• Respond to your inquiries and provide customer support
• Schedule and manage appointments
• Send appointment reminders, account updates, and service-related communications
• Send promotional offers and marketing communications (when you opt in)
• Process payments
• Improve our website and services
• Comply with legal obligations
• Detect and prevent fraud, security breaches, and other harmful activities
• Conduct internal analytics and research

We will not use your personal information for purposes other than those described in this Privacy Policy without your consent.

What we collect: When you opt in to receive SMS messages from LifeKey Health, we collect your mobile phone number and your consent to send text messages.

How we use SMS data: We use your mobile phone number only to send the types of messages you opted in to receive, which may include appointment reminders, health information, customer service updates, and promotional offers.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the categories described in this Privacy Policy exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

You may opt in to receive SMS messages from LifeKey Health by:

• Checking the SMS consent checkbox on any of our website forms
• Texting a keyword to our designated number
• Verbally providing consent during a phone call (which we will document)
• Providing written consent

You may opt out of SMS messages at any time by replying STOP to any message you receive. After opting out, you will receive one final confirmation message. Reply HELP for assistance, or contact us directly.

Message frequency varies. Message and data rates may apply.

We may share your information in the following limited circumstances:

We share information with trusted service providers who help us operate our business (e.g., hosting providers, payment processors, email services, analytics providers). These providers are contractually obligated to protect your information and use it only for the services they provide to us.

If you receive healthcare services through LifeKey Health, we may share your information with healthcare providers as necessary to deliver those services, in accordance with applicable law.

We may disclose your information if required by law, subpoena, or court order, or to comply with legal obligations; protect our rights, property, or safety; protect the rights, property, or safety of our users or others; or investigate fraud or security issues.

If LifeKey Health is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you before your information becomes subject to a different privacy policy.

We may share your information for any other purpose with your explicit consent.

We do not sell your personal information to third parties.

Our website uses cookies and similar tracking technologies to:

• Remember your preferences
• Analyze website traffic and usage patterns
• Personalize your experience
• Support marketing efforts

You can control cookies through your browser settings. However, disabling cookies may affect some functionality of our website.

We may use third-party analytics services such as Google Analytics. These services use cookies and other technologies to collect information about your use of our website.

We implement reasonable administrative, technical, and physical safeguards to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Secure servers and firewalls
• Access controls and authentication
• Regular security assessments
• Employee training on data privacy

However, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the information we have about you
• Correction: Request that we correct inaccurate information
• Deletion: Request that we delete your information
• Portability: Request your information in a portable format
• Opt-out of marketing: Unsubscribe from marketing emails or SMS at any time
• Restrict processing: Ask us to limit how we use your information
• Object to processing: Object to certain uses of your information

To exercise these rights, contact us using the information at the bottom of this policy. We will respond within the timeframes required by applicable law.

You may also unsubscribe from:

• Marketing emails: Click "unsubscribe" at the bottom of any email
• SMS messages: Reply STOP to any text
• Phone calls: Tell us during a call or contact us directly

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children under 18. If we learn that we have collected information from a child under 18, we will delete it promptly. If you believe we have collected information from a child, please contact us immediately.

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review their privacy policies before providing any information.

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), including:

• The right to know what personal information we collect
• The right to delete your personal information
• The right to correct inaccurate information
• The right to opt out of the sale or sharing of personal information
• The right to non-discrimination for exercising your rights

To exercise these rights, contact us at info@lifekeyhealth.com.

We may update this Privacy Policy from time to time. We will post the updated policy on our website with a new "Last Updated" date. Significant changes will be communicated by email or by prominent notice on our website.

If you have questions, concerns, or requests regarding this Privacy Policy, contact us:

LifeKey Health 2219 York Road, Suite 400. Timonium, MD 21093

Email: info@lifekeyhealth.com Phone: (410)816-3670 Website: https://lifekeyhealth.com